Unsatisfactory protection for hoteliers from Tripadvisor

Posted on the "Owners Forum" of TripAdvisor Mar 04, 2011, 2:36 I recently had a serious problem regarding a review to which I wrote to TA outlining the problem. I wanted the review removed or at least a section of it as it what the author claimed wasn’t true, therefore by their own guildlines it was hearsay. The level of service from TA was speedy on the first reply, but it was the only reply, and it was totally unsatisfactory and obviously a generic response. In that corresponding email … [Read more...]

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