Is TripAdvisor manipulating Reviews for certain establishments

Quote from Karen Drake, senior director of communications for TripAdvisor

” While the list of dirtiest hotels is compiled from traveler ratings for cleanliness, invariably, it seems that poor hygiene indicates overall poor conditions. All told, 85 percent of TripAdvisor travelers who reviewed these ten properties recommend against staying there.”

we would like to add that the TRUTH be told, and the above should be read as followed :

” While the list of dirtiest hotels is compiled from Complete UNVALIDATED traveler ratings for cleanliness, invariably, it seems that poor hygiene indicates overall poor conditions. All told, 85 percent of UNVALIDATED TripAdvisor REVIEWERS who CLAIM to have reviewed these ten properties recommend against staying there.”

 

Positive Review Rejected

TripAdvisor approved 15 Identical FAKE Positive Reviews, but not for certain hotels

 

TripAdvisor claims that 85% of all the reviews on the “Dirtiest Hotels USA 2011 list recommend against staying there.

While doing an article about these what TripAdvisor calls Dirtiest Hotels in the USA, we posted 5 Negative Fake Reviews and 5 Positive Fake Reviews about the so called Dirtiest Hotel the Grand Resort Hotel & Convention Center – Pigeon Forge, Tennessee.

It was no surprise to us that within days ALL the negative reviews were posted, but NONE of the positive reviews ever got posted. Seeing as ALL our reviews are “cloned” from already approved reviews, we found it very suspicious that not a single one of the positive reviews made it onto TripAdvisor, whereas all the negative reviews did.

Is TripAdvisor purposely not allowing positive reviews to get approved for this establishment? because if this is the case, then TripAdvisor is to blame for the 85% they talk about. Is TripAdvisor artificially keeping that percentage high by not posting any Positive Reviews?…

We did a test, and in our minds there is not a single doubt that TripAdvisor for whatever reason is intentionally not posting positive Reviews for certain establishments.

 

Here is what we did :

We put together 3 sets of fake positive reviews, each set consisted of 6 identical reviews.

We started with the Grand Resort Hotel & Convention Center. We posted 1 fake positive about this hotel, and at about the same time 5 identical reviews to 5 random hotels. The outcome was as we expected, out of the total 6 fake reviews 5 got approved and posted and one didn’t. Just as we thought, the postive fake review for the Grand Resort Hotel & Convention Center NEVER got posted.

Here are the fakes from SET 1

Fake approved rejected

Fake approved fake

fake fake

 

Coincidence ? we think not, but then again we are very skeptical when it come the TripAdvisor, so lets take the next on the Dirtiest Hotel list :

Jack London Inn :

The exact same as the first time, 6 identical positive fakes, 5 get posted, 1 never makes it.. Yes, Jack London Never makes it.

The Fakes from Set 2:

fake fake

fake fake

rejected fake

 

So, at this point 12 fake positive reviews were submitted by us, and 10 were approved and posted by TripAdvisor, however TripAdvisor has still not posted a positive Review on the two hotels mentioned in the Dirtiest Hotel List they put together.

Let’s try one more time.. we randomly picked the Super 8 in Estes Park coincidentally on the 8th spot.

Again, 6 positive fake reviews were submitted, and again 5 got approved and 1 never made it. Super 8 never got the positive review posted..

Final Set.

fake fake

rejected fake

fake fake

 

So there you have it, if TripAdvisor is intentionally not posting positive reviews, or limiting the amount of positive reviews that they are giving certain establishments, then the Dirtiest Hotels in the USA are listed because of not just unvalidated reviews for unvalidated members, but also because TripAdvisor is intentionally keeping the percentage of their negative reviews high.

The fact that TripAdvisor has absolutely no grounds to release a Dirtiest Hotel List is disgusting. Peoples livelihood and reputation are destroyed by TripAdvisor , that gets their unvalidated information from unvalidated people, makes a filthy list and sends it to +60 million people, and plasters it on the internet.

If you or your establishment is being hurt by TripAdvisor, then you should seriously consider taking legal action, and now is a very good time to do so. Contact us for more info and advice about taking legal action against TripAdvisor or even Expedia.

 

 

DisclaimerDisclaimer

The content of this article was provided by various sources (emails, messages, etc..) and is for educational purpose & security awareness only. If any law enforcement agency or press related agencies need more Information, please feel free to Contact us.

 

TripAdvisor Warning

TripAdvisor Warning

We are a small group of 9 people that are tired of the way TripAdvisor chooses to conduct their business, mainly because of the total lack of consideration towards “owners” in the hospitality world. We are based in the USA, Europe and New Zealand.
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Comments

  1. I know for sure that Tripadvisor is completely corrupt , I have posted many reviews , real reviews covering from Singapore , Malaysia , Thailand , Indonesia , I spent many hours posting honests reviews.
    Then in December 2011 I posted some info for an extremely nice Villa in Sanur Bali & all of a sudden there was an attack from other regular posters who were friends of a rival business , they complained & the rival owner had obviously paid money to have the reviews taken down & any postings relating to this Villa were deleted without any explanation , I ask for a reason & was informed they don’t have to give a reason.
    Now this would not really bother me normally but the rival Villa accommodation was clearly at a much lower standard & very obvious that there were many fake reviews .I visited these Villa’s myself & had a look at what is ranked number one Villa’s in Sanur & found them to be very poor standard proving my suspicions.
    I posted my concern on Tripadvisor & there response was to cancel my account , very mature reaction for a so called professional outfit.To close my account with months of real reviews is very strange way to deal with this situation & I’m not the only one it has happened to.

  2. Reviews are definitely manipulated by Trip Advisor. If you are a Top Contributor you will see the following frequently:

    1) Usually your reviews get posted

    2) If Trip Advisor hates a place, for example a hotel, your review will sit in limbo land.

    3) They say they will send out an email to verify your review before it is posted (in some cases)

    4) What they do is if they hate a property, they simply don’t post and don’t send out an email.

    6) Your review will disappear.

    7) You submit another review; same thing happens.

    As a result the hotel flagged by Trip Advisor to go through this process drops significantly on their list.

    As such, the listings of the hotels are rigged by Trip Advisor.

    • JO JOSE says:

      DEAR BRIAN
      THE SAME THING HAS HAPPENED TO ME TIMES, ONCE ON A HOTEL REVIEW THEY WOULD NOT PUBLISH IT, DESPITE US STAYING THERE 4 TIMES IN 20 MONTHS
      THEY PUBLISHED RESTAURANT REVIEWS, I READ THEM ON THE RELEVANT WEBSITE, THE GM OF THE HOTEL REPLIED ON THE BOTTOM OF MY REVIEW, SOME WEEKS LATER ALL THESE REVIEWS WERE PULLED, TOTALLY DISAPPEARED

      WHERE DO WE COMPLAIN TO – I AM A TOP CONTRIBUTOR, BUT NOW TOTALLY DIS-ILLUSIONED

  3. This is interesting.

    I know I got three 5 star reviews in the last month.

    Regular, loyal customers told me they’d written them – one guy even sent me the screenshot.

    Since then, three average or good reviews have been published but there’s no sign of the excellent ones.

    Any idea why they would do this?

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